Shipping:

COVID-19 UPDATE:

The safety and health of our employees is of the utmost importance. Due to the ever-evolving situation, orders may be delayed.



Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs. We collect sales tax in the state of California, New Jersey and Texas.

Orders are shipped on business days only, Monday – Friday, excluding federal holidays
Orders placed on Friday after 3PM PST will ship on the following Monday
We do not ship to P.O. Boxes or APO/FPO addresses
Shipping fees are non-refundable


ORDERING QUESTIONS

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.


How do I know that my order has been shipped?

When your order has been shipped, we will send you a confirmation e-mail with your tracking number and a link to where you can track it online.

How do I cancel my order?

If you need to return your order please contact customer service to get an RMA number that you will need to include in the package you send back to us. All returns should be sent to this address: xxxxxxxxxxxxxx


Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.


What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy.


When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. We will credit one order per customer when the received package containing the originally ordered product(s), either opened or unopened, post marked within 30 days of the received date and the included RMA number obtained from customer service.


What is the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.


RETURN QUESTIONS

What is your return policy?

Lender Locate is backed by a 30 day money-back guarantee. Just try our products for 30 days, if you're not totally satisfied with the results, simply return the remaining product for a complete refund of the purchase price (less shipping and handling).


We will only refund shipping charges if we sent the wrong item or the item sent was defective. The return value is determined by the last retail price of the item.


Please note: We do not accept returns on products that were not purchased via this website.


Please use the most economical shipping method for your return.



For all Returns, please email Lender Locate customer service at [email protected].



When will my credit card be refunded?

Once your package has been received, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. Refunds are credited up to 30 days from the order received date.



The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your return we automatically credit you in the original form of payment and re-authorize a new payment for your return.